IP Telephony (Asterisk + FreePBX)

// about service

IP Telephony
(Asterisk + FreePBX)

We replace legacy PBX with a modern phone system that works in the office and remotely. Clients reach you through an IVR menu, calls are queued to the right team, and agents can answer from desk phones, laptops or mobiles. Call recording, analytics and CRM integrations help improve service and keep a clear history.

// our service

Key benefits

all sevices
Remote-ready

Agents work from anywhere via softphones/WebRTC or desk phones.

Compliance-friendly

Recording with retention rules and access control.

Smart routing

IVR, queues and schedules direct calls to the best available team.

CRM-friendly

Pop-ups, click-to-call and call logs tied to customers.

Lower overhead

Keep your numbers, use SIP trunks, avoid per-seat lock-in.

Resilient

Failover routes and backups keep calling during incidents.

// why choose us

What you get

01
Design
Current PBX audit, numbering plan, IVR tree, queue logic.
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02
Deployment
Server setup, trunks, extensions, devices, test calls.
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03
Enablement
Short guides for agents/admins, simple daily runbooks.
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04
Operations
Monitoring, updates, backup/restore and monthly reports.
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// we’ll propose a scope and a fixed or milestone-based quote

Start with a free 30-min consultation and a basic audit

contact us
// FAQ

Read Most
Frequent Questions

Can we keep our phone numbers?

Yes. We port existing numbers and add new DIDs if needed.

Do agents need special hardware?

No. Softphones/WebRTC work on laptops and mobiles; desk phones are optional.

How do you ensure call quality?

QoS and proper codecs on the network edge; we test end-to-end before go-live.

What about privacy and access to recordings?

Access is role-based; retention follows your policy (e.g., 30/90/180 days).

Can we integrate with our CRM or helpdesk?

Yes—common CRMs support call pop-ups, logs and click-to-call.

Is there a fallback if the internet is down?

We configure failover routes (mobile/backup trunks) and tested recovery steps.